Returns & refund policy

As the purchaser of items from Flower Power, you agree to the following. Because flowers are a perishable item, all sales are final, and returns are only accepted under the circumstances described below.

All issues must be reported to us within 24 hours of delivery. If you are calling after hours, please leave a message with your name, phone number, and a good time to reach you, and we will call you back the next business day. You can reach us at (781) 762-1176.

Issues reported after 24 hours cannot be accepted, as flowers are perishable and their condition can no longer be verified.

We will happily replace any item whose quality was affected in transit or that arrived damaged. Returns are accepted on a “quality” basis only.

Because flowers are perishable, we do not issue cash refunds. If an issue cannot be resolved with a replacement, an in-store credit may be offered. When a refund is issued, please allow 5–10 business days for it to appear on your statement.

Not liking an arrangement is not grounds for a return. If you are ordering for someone else, please choose something they would enjoy — personal style preferences are not grounds for a return.

Flowers are perishable and must be cared for to last. It is the recipient’s responsibility to re-cut the stems and keep the arrangement watered. Flowers that are not watered will not last, and this is not grounds for a return.

As not all flowers are always in season or in stock, Flower Power reserves the right to substitute blooms and containers of equal or greater value with a similar look and feel, while preserving the style, theme, and color scheme of your arrangement — without prior consultation. We will do our best to match the arrangement as closely as possible to the pictured item.

If a specific flower, color, or design element is important to your order, please note it in the florist instructions at checkout, or call us to confirm availability before ordering.

If no name is provided for the card message, we will sign the card with the name of the sender.

Delivery times are generalized to “morning” and “afternoon” deliveries. If you require a timed delivery, please call and speak with our designers to make those arrangements.

It is your responsibility, as the sender, to ensure the recipient will be at the delivery location on the date of delivery. We do not call ahead, so as not to spoil surprises. If the recipient has left work early or is away from home without our knowledge, this is not grounds for a refund or exchange — we have fulfilled our obligation by delivering on the date requested.

If you have any questions about this policy or an order, contact us at (781) 762-1176 or flowerpower.ym@gmail.com.